Services
Welcome to Kaleida Health. We know choosing where to go for health care is a deeply personal and important choice. All of us here at Kaleida Health will work our hardest to provide you with the most compassionate care and medical treatment that’s second to none.
Visitor Information
Health & Patient Resources
Get Involved
Our Locations
Buffalo General Medical Center/Gates Vascular Institute
DeGraff Medical Park
Millard Fillmore Suburban Hospital
Oishei Children's Hospital
Bradford Regional Medical Center & Olean General Hospital
(814) 368-4143 / (716) 373-2600
Visiting Nursing Association of WNY
Specialty Centers
Our specialty services feature highly trained physicians utilizing the latest technology to treat a variety of conditions and diseases. From cardiac care to maternity to cancer services, patients are assured they are in the best hands possible at a Kaleida Health facility.
Patient & Visitor Information at Buffalo General Medical Center/Gates Vascular Institute | Buffalo, New York
Buffalo General Medical Center/Gates Vascular Institute patient and visitor information.
The BGMC Ear, Nose and Throat Center is awaiting NYS Dept. of Health closure approval. For medical records, visit our medical records page or call (716) 859-2734. For referral for other services, contact your physician or call our patient liaison at (716) 859-4211; allow 2-3 business days for a response.; The Buffalo General Medical Center Medical Rehab Unit is planned to reduce from 34 to 16 beds, pending approval from the NYS Dept. of Health. There will be a public meeting on Thursday, February 19, 2026, from 10:30-11:30 a.m. at BGMC Swift Auditorium. Virtual option available. See Public Notices page for details.
Visitation
At Buffalo General Medical Center/Gates Vascular Institute, we consider families to be part of the healthcare team. We encourage visitation that promotes healing and maintains the safety of our patients, visitors and staff at all times. Please refer to our visitation policy for detailed information on visitation hours. Visitation may be customized based on the patient's condition to ensure proper rest and care.
Patient & Visitor Information
Amenities
Dining & Lodging
Parking & Security
Public Transportation
An ATM is available in the Buffalo General Medical Center lobby near Admissions.
The Buffalo General Medical Center is located on the ever-growing Buffalo Niagara Medical Campus. Discover the many places to eat, sleep, shop, work out, park, worship, and much more on and around the BNMC!
For an in-depth look at the amenities in our neighborhood go to the BNMC website to use their interactive campus and surrounding neighborhoods map.
The pharmacy is located on the first floor, off the Buffalo General Medical Center lobby. The hours are Monday-Friday, 9 a.m.-7 p.m. and Saturday, 11 a.m.-3 p.m. It is closed on Sundays and most holidays.
Rest rooms are conveniently located throughout Buffalo General Medical Center.
Free WiFi is available throughout all Kaleida Health facilities.
Sometimes good food offers comfort after a long day of worry. The food options below are on-site or within walking distance of Buffalo General Medical Center, and although Buffalo General doesn’t endorse any restaurant, the closest options are listed below for visitor convenience.
Food and Beverage Options In-House
Cafeteria
Located on the first floor in Section “B,” the Cafeteria offers hot entrees, salad bar, soups, sandwiches, pizza, assorted beverages, desserts and daily specials. It is open 7 a.m. - 7 p.m., Monday through Friday and open 11 a.m. -6:30 p.m. on Saturday and Sunday.
Tim Hortons
Located in the main lobby and featuring flavored coffees, juice, muffins, bagels, sandwiches, cookies, and more, 24 hours a day, 7 days a week.
Vending Machines
Visitors can order a guest food tray by purchasing Guest Tray Coupons for a fee from a Hospitality Associate in the cafeteria. Guests can purchase as many coupons as they desire at one time
Food and Beverages outside the Hospital
For a full list of offerings, see this map, go to the Buffalo Niagara Medical Campus or BNMC or call (716) 859-CARE (2273) for any further questions.
Buffalo General Medical Center is conveniently located in the Buffalo Niagara Medical Campus in the city, just minutes from the Buffalo International Airport. See a list of hotels to choose a place that provide a special rate for Kaleida Health patients and families or call (716)-859-CARE (2273) for any further questions.
Hospitality Houses
Grace House ($40 per night per room, all inclusive, no income requirement)* 2315 Seneca Street Buffalo, NY 14210 (716) 829-7240
Kevin Guest House ($25 per night, per person)* 782 Ellicott Street Buffalo, NY 14203 (716) 882-1818
Ronald McDonald House of Buffalo ($15 per night, per room)* 780 West Ferry Street Buffalo, NY 14222 *See websites for eligibility requirements and more information.
Security personnel are posted throughout the Buffalo General Medical Center and Gates Vascular Institute. For the convenience of patients and visitors, a security officer is happy to provide escort to vehicles. Simply call (716) 859-5442.
- Parking for Buffalo General Medical Center (BGMC) and Golisano Children's Hospital of Buffalo (GCH Buffalo) is available in the ramp at 854 Ellicott Street (between East North and Goodrich streets).
- There is a small lot available for BGMC emergency department patients on North Street at Ellicott Street.
- Parking for pediatric outpatient services is available beneath Conventus at 1001 Main Street (enter from High Street).
- Additional handicap parking is available on High Street across from the Wyndham Garden Buffalo Hotel.
- Metered street parking is available.
- For more information about parking and public transportation options, visit the Buffalo Niagara Medical Campus website.
Visitors can access valet services at the main High Street entrance to the hospital. Valet attendants are available to assist with loading or unloading of items and to help with wheelchairs or any other needs. The cost for the valet service is $10 per day. Hours are as follows:
Buffalo General Medical Center Monday-Friday, 5 a.m. – 10 p.m. Saturday-Sunday, 7 a.m. – 7 p.m.
Gates Vascular Institute Monday-Friday, 5 a.m. – 10 p.m. Closed weekends
Millard Fillmore Suburban Hospital is conveniently located a short distance from the Buffalo Niagara International Airport.
Visit the Buffalo Niagara International Airport for complete list of carrier information.
Metropolitan Transportation Center 181 Ellicott Street, Buffalo Terminal for all the various interstate and intrastate bus lines as well as Metro Bus.
Greyhound greyhound.com (716) 855-7531 or 1-800-231-2222
New York Trailways (716) 852-1750
Niagara Frontier Transportation Authority metro.nfta.com/Routes (716) 855-7300 The NFTA has several bus routes near Golisano Children's Hospital of Buffalo, and the Metrorail stops one block away at the Allen-Medical Campus Station.
Downtown Station 75 Exchange Street, Buffalo, NY (716) 856-2075
Main Station 55 Dick Road, Cheektowaga, NY (716) 683-8440 or 1-800-872-7245
New York State Thruway For road conditions, call: 1-800-847-8929
Alamo (716) 631-2044 or 1-800-327-9633
Avis (716) 632-1809 or 1-800-831-2847
Boulevard Van City (wheelchair accessible vans) (716) 731-4335 or 1-800-876-2708
Budget (716) 632-4662 or 1-800-283-4387
Dollar Car Rental (716) 632-8300
Enterprise (716) 565-0002 or 1-800-736-8222
Hertz (716) 565-0002 or 1-800-736-8222
National (716) 634-9220 or 1-800-654-3131
Thrifty Car Rental (716) 632-8400
Additional Resources
Hospital Information
Patient & Visitor Resources
- Admissions
- MyKaleida Patient Portal
- Patient Financial Services
- Price Transparency
- Pay Your Bill Online
Visiting Hours | Kaleida Health | Buffalo, New York
Kaleida Health visitation policy
Each patient has the right to determine who may and may not visit, whether it be a spouse, domestic partner, family member, friend or other support person. Kaleida Health will not restrict, limit or deny visitation privileges on the basis of race, color, religion, sex, ethnic origin, sexual orientation, gender identity or expression, marital status, disability, socioeconomic status or physical appearance.
In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health (NYSDOH) guidance, Kaleida Health has implemented the following visitation policy at all sites, effective November 29, 2023. This does not apply to those seeking treatment.
ADULT INPATIENT VISITATION
- Visitation will be limited to certain hours for all patients at Kaleida Health’s adult facilities: Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital
- Two (2) support persons are invited to visit patients at one time during the following hours:
- Buffalo General Medical Center/Gates Vascular Institute general visitation: 7 a.m.-10 p.m.
- Buffalo General Medical Center/Gates Vascular Institute CVICU, ILCU, MICU, NSICU and SICU visitation: 10 a.m.-7 p.m. and 8-10 p.m. No visitation from 7-10 a.m. or 7-8 p.m.
- Millard Fillmore Suburban Hospital general visitation: 7 a.m.-10 p.m.
- Millard Fillmore Suburban Hospital ICU visitation: 8 a.m.-6:30 p.m. and 7:30-10 p.m. No visitation from 7-8 a.m. and 6:30-7:30 p.m.
- We may customize visitation based on the patient’s condition to ensure proper rest and care. This may include asking visitors to step out or to leave early
- Staff has access to iPads and computer equipment to facilitate remote visitation upon request
- In end-of-life cases, two (2) support persons may visit at any time
ADULT INPATIENT COVID-19 VISITATION
- Patients with confirmed or suspected COVID-19 may have visitors consistent with the visitation hours listed above. Visitors must adhere to infection control practices while visiting.
PEDIATRIC HOSPITAL VISITATION
To help protect the health and safety of our patients, their families, visitors and our staff, please follow these guidelines:
Visiting Hours: Well siblings, family and friends are encouraged to visit and parents are considered part of the care team and are welcome to spend the night.
- Visitors age 5-14 must be accompanied by an adult at all times.
- Children under the age of five (5) are permitted on nursing units following approval from the nurse manager or designee.
Identification: For all patients’ safety, families, visitors and outpatients are required to stop at the Information or Security desk on the first floor to obtain an identification sticker. Each family member/visitor is asked to provide photo ID. If photo ID is not available, a photo of the visitor will be taken. An identification sticker is then created for the family member/visitor to wear during their visit to the hospital.
Patient Rights: Each patient/parent has the right to determine who may and may not visit. Kaleida Health will not restrict, limit or deny visitation privileges on the basis of race, color, religion, sex, ethnic origin, sexual orientation, gender identity or expression, marital status, disability, socioeconomic status or physical appearance.
- Pediatric inpatients at Golisano Children's Hospital of Buffaloare allowed up to four (4) persons at the bedside at any given time.
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- Neonatal Intensive Care Unit (NICU) patients may have up to two (2) “green banded” support persons who are parents and/or anticipated discharge guardians (foster parents, adoptive parents, non-parent family members) and up to four (4) additional “red banded” support persons, who are not parents/guardians and do not receive HIPAA information. Three (3) persons are allowed at the bedside at any given time in the NICU.
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- Pediatric patients having a surgical procedure may have two (2) support persons.
- Two (2) support persons are allowed with a patient in the Emergency Department, and the support persons are encouraged to remain in the patient’s treatment room for the entire visit.
- Two (2) support persons may accompany a pediatric or maternity patient at all specialty clinics.
- Two (2) support persons are permitted with mom on Labor & Delivery and Mother Baby units at Golisano Children's Hospital of Buffaloand Millard Fillmore Suburban Hospital throughout labor, delivery and postpartum period. Support persons must be 18 years and older at both facilities.
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- In addition to the two (2) support persons, laboring moms are allowed one (1) certified doula as an essential member of their care team throughout labor, delivery and postpartum period.
- Cultural considerations will be made upon request.
- In addition to the two (2) support persons, laboring moms are allowed one (1) certified doula as an essential member of their care team throughout labor, delivery and postpartum period.
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- Please do not visit if you are ill.
- Please do not visit if you are under quarantine.
EMERGENCY DEPARTMENT VISITATION
- Buffalo General Medical Center Gates Vascular Institute: Two (2) support persons may stay with the patient in the waiting room and once they are placed in a room. Support persons may switch out
- Millard Fillmore Suburban Hospital: Two (2) support persons may stay with the patient in the waiting room and once they are placed in a room. Support persons may switch out
- DeGraff Medical Park: Two (2) support persons may stay with the patient in the waiting room and once they are placed in a room. Support persons may switch out
- Golisano Children's Hospital of Buffalo: Two (2) support persons are allowed in the Emergency Department, and the support persons are encouraged to remain in the patient’s treatment room for their entire visit
SURGICAL PROCEDURE VISITATION
- Adult patients having a same-day procedure may have one (1) designated support person
- Pediatric patients having a surgical procedure may have two (2) support persons
LABOR & DELIVERY VISITATION
- Two (2) support persons are permitted with mom on Labor & Delivery and Mother Baby units at Golisano Children's Hospital of Buffaloand Millard Fillmore Suburban Hospital throughout labor, delivery and postpartum period. Support persons must be 18 years and older at both facilities
- In addition to the two (2) support persons, laboring moms are allowed one (1) certified doula as an essential member of their care team throughout labor, delivery and postpartum period
- Cultural considerations will be made upon request
LONG-TERM CARE VISITATION
- Visitation is open at the resident's discretion, however, all visitors are expected to abide by the following standard rules and guidelines. Visitors are expected to adhere to the "Core Principles of Infection Control" at all times, specifically:
- Visitors who have a positive viral test for COVID-19, symptoms of COVID-19, or currently meet the criteria for quarantine should not enter the facility
- Visitors must perform hand hygiene (use of alcohol-based hand sanitizer is preferred) when entering and exiting your loved one's room
- Follow instructional signage that is posted throughout the facility
OUTPATIENT CLINIC VISITATION
- For pediatric and maternity clinics, two (2) support persons may accompany a pediatric or pregnant patient
- For adult clinics, one (1) support person may accompany the patient for the entire clinic visit
GENERAL VISITATION GUIDELINES
- Please do not visit if you are ill
- The use of face masks is optional in all facilities
- Visitors at the adult hospitals must be 12 years of age or older. Children under 18 must be accompanied by an adult
- Approved visitors will receive a pass from Information Desk personnel. The visitor will need to verify identity via a valid governmental issued identification card or have their photograph taken and provide information similar to a driver’s license. Visitor pass must be worn prominently at all times
- Visitors should self-screen for contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas
- If you have been in contact with someone with COVID-19 or have had symptoms of COVID-19 within the past 14 days, please do not visit
- All visitors are required to comply with our screening checkpoint procedures. If you are unable to comply, you will not be permitted an in-person visit
- Visitors cannot accompany patients to tests outside of their room
WASH YOUR HANDS OR USE ALCOHOL-BASED HAND SANITIZER FREQUENTLY, ESPECIALLY BEFORE AND AFTER ENTERING A PATIENT’S ROOM.
Parking
Free parking is available to visitors in designated parking lots at all entrances to the hospitals.
Transportation
Free transportation between Bradford Regional Medical Center and Olean General Hospital is available through a partnership with the Area Transportation Authority. Service is available on a reservation basis seven days a week, including holidays, from 10 a.m.-8 p.m.
Reservations can be made up to two weeks in advance although priority will be given for same-day service for inpatient visitors at OGH. To make a reservation, call (866)743-3282 or (866) RIDE ATA. Pick up and drop off locations include BRMC, Tops in Bradford, and OGH.
Cafeteria
Cafeterias are located in the lower level of BRMC and OGH. Food and beverage vending machines are accessible 24 hours a day.
BRMC café hours – 6:30 a.m. – 2 p.m., Monday-Friday
OGH café hours – 7 a.m. - 1:30 p.m., Monday-Friday
Wireless Internet Access
Wireless internet access is available to patients and visitors throughout the hospital. Patients and visitors are responsible for bringing their own computer/device and connecting to the network.
Patient Resources
Whether you are preparing for a visit to our hospitals, or you have already been a patient, there are numerous tools available here to help meet your needs. The following resources are provided to help patients with everything from understanding their bills to making online payments, accessing privacy statements, financial assistance and preregistering online. We recognize visitors play a strong role in helping patients during their hospital stay.
Patients
As a patient, certain general information is essential to one’s admission. We've assembled a few resources to make it easier for you.
BRMC Language Assistance Brochure
OGH Language Assistance Brochure
Medication Safety
Five questions to ask before going home (pdf)
Infection Prevention is Everyone's Business
Hand Hygiene is job one. Clean your hands often, and request that others do the same. Germs reside on many surfaces in the hospital, including bed rails, stethoscopes, faucets and even the television remote. It is important to wash and sanitize your hands frequently. When coughing or sneezing, cover your mouth using a tissue or your sleeve. Don't be afraid to ask anyone entering your room if they've washed or sanitized their hands before entering.
Don't contribute to the clutter. Limit personal items and reduce clutter to ease the critical job of cleaning your hospital room. Keep personal items off the floor and away from waste containers.
Clean your over-the-bed tray. Your over-the-bed table should be cleaned and disinfected at least once per day. Feel free to ask hospital employees to repeat this process any time before eating.
Never use a dirty pillow. Notify a hospital staff member immediately if your pillow falls on the floor or becomes soiled.
Visitor etiquette -to keep your environment as clean as possible, visitors should not sit on your bed or handle your equipment. To avoid the transfer of germs, request that everyone wash or sanitize their hands when both entering and leaving your room. Guests should not visit if they are sick or have had any symptoms within the last three days, including nausea, vomiting, diarrhea, fever, uncontrolled cough or rash.
Take your slippers off. To prevent germs on the floor from contaminating your bed, remove your slippers, socks or "footies" before putting your feet on or in your bed.
Patient bathrooms - patient bathrooms are strictly for patients only. Visitors should use common bathrooms in the hallways.
Meet the hospitals’ infection preventionists. Patients often see many healthcare workers, but they don't usually see those who work behind the scenes to ensure the prevention of healthcare-associated infections. To contact the infection preventionist at Olean General Hospital, call 716/375-6159, or at Bradford Regional Medical Center, call (814) 362-8626.
E-cards
Send an e-card to an inpatient at BRMC or OGH. Cards will be delivered to patients from 11 a.m. - 3 p.m., Monday-Friday, except holidays. Cards submitted outside that time frame will be delivered the next business day.
Sending e-cards
Email ECards@KaleidaHealth.org and include the following information:
- Choose a design
- Patient's full name
- Whether the patient is at BRMC or OGH and room number (if known) (Please note: Behavioral Health Unit (BHU) admittance not included due to patient confidentiality.)
- Personal message
Healthcare Thank Yous
Send an e-card to a healthcare staff member who you'd like to thank for their extraordinary care. Cards will be delivered Monday through Friday, except holidays.
Sending a thank you card
Email ECards@KaleidaHealth.org and include the following information:
- Choose a design
- Staff member's full name
- Staff member's department/floor, if known
- Whether the person works at BRMC or OGH
- Personal message
Patient & Visitor Information at DeGraff Medical Park | North Tonawanda, New York
DeGraff Medical Park patient and visitor information.
Buffalo Therapy Services at DeGraff is awaiting NYS Dept. of Health closure approval. For medical records, visit our medical records page or call (716) 568-6500. For referral for other services, contact your physician or call our patient liaison at (716) 690-2031; allow 2-3 business days for response.
Welcome
The campus at DeGraff Medical Park offers Emergency care, outpatient services in laboratory blood draw, radiology and rehabilitation as well as a Skilled Nursing Facility with short term rehabilitation. All services are easily accessible to patients seeking care with comfortable accommodations for visitors. Please refer to our visitation policy for guidelines.
Parking & Facility Map
Security & Safety | Kaleida Health | Buffalo, New York
Security & Safety
The Kaleida Health Corporate Security Department provides an environment of safety for patients, staff and visitors. New York State Certified Security Officers are on the campus 24/7.
Services Provided
Security Escorts
For the convenience of patients, visitors, and employees, a security officer is happy to provide escort to vehicles.
Buffalo General Medical Center, Gates Vascular Institute, John R. Oishei Children's Hospital and HighPointe on Michigan (716) 859-5442
DeGraff Medical Park Switchboard (716) 694-4500
Millard Fillmore Suburban Hospital (716) 568-3065
Lost and Found
Lost and found items are accepted and stored in the site security offices. Reasonable effort is made to contact owners of lost property. Security Officers will pick up items, if notified, or items may be dropped at the site Security office.
Motorist Assistance
Jump-starts and tire inflation products are available at most sites. Contact the Security office for help.
Safeguarding Valuables
Kaleida Health Security department will be happy to secure any valuables you have inadvertently brought to the hospital. Simply ask your nurse to contact Security.
Service Locations
- Buffalo General Medical Center
- DeGraff Medical Park
- Millard Fillmore Suburban Hospital
- Oishei Children's Hospital
Service options may vary by location.