Olean General Hospital

Visiting hours at Olean General Hospital may vary by department to ensure patient safety and privacy. 

General inpatient nursing unit visiting hours are 8 a.m. - 8 p.m. 

Specialty units, including intensive care and maternity services, have modified visiting policies.  View our current visiting hours by specialty.

UAHS Visitation Policy

Parking 

• Free parking is available to visitors in designated parking lots at all entrances to the hospitals.

Security 

• Visit the Information Desk at the front entrance or call (716) 316-9746 if you need assistance. 
• A security officer escort to and from your vehicle can be requested anytime. Request a security escort by calling (716) 316-9746. 
• Lost and found items are accepted and stored in the site security offices. Reasonable effort is made to contact owners of lost property.  
• Jump-starts and tire inflation products are available at most sites. Contact the Security office for help. 
• Kaleida Health Security Departments will be happy to secure any valuables you have inadvertently brought to the hospital. Simply ask your nurse to contact Security. 

On-site dining options are available for visitors and family members.  

Café 515 – Monday – Friday 7 a.m. – 1:30 p.m.

Café 515, located on the ground floor, offers an abundance of choices include the day’s featured soup, salad bar, entrée selections, made-to-order sandwiches, wraps and freshly made pizza. “Grab and Go” selections of sandwiches and salads along with a variety of coffee, drinks, bottled beverages and snack items are available. 

Coffee Kiosk – Monday – Friday 6 a.m. – 1 p.m. Is a we proudly serve Starbucks coffee kiosk located on the first floor near the main entrance. 

Strive Market - Located in the dining room, the Strive Market offers a variety of grab-and-go snacks, beverages and prepared meals 24/7.   

The Olean General Hospital Auxiliary supports the mission and vision of Olean General Hospital through fundraising including operating the hospital’s gift shop in the main lobby. The gift shop offers a variety of gifts and floral arrangements that can be delivered to patients upon request. Items may also be ordered online for inpatient delivery. View our website here

Send an e-card to an inpatient at OGH. Cards will be delivered to patients from 11 a.m. - 3 p.m., Monday-Friday, except holidays. Cards submitted outside that time frame will be delivered the next business day.

Email ECards@KaleidaHealth.org and include the following information:

• Choose a design
• Patient's full name
• OGH room number (if known) (Please note: Behavioral Health Unit (BHU) admittance not included due to patient confidentiality.)
• Personal message

Send an e-card to a healthcare staff member who you'd like to thank for their extraordinary care. Cards will be delivered Monday through Friday, except holidays. 

Email ECards@KaleidaHealth.org and include the following information:

• Choose a design
• Staff member's full name
• Staff member's department/floor, if known
• Personal message

The Chapel, located on the second floor, is available for reflection and prayer. 

Complimentary Wi-Fi is available throughout the hospital campus for patients and visitors.

Television access is available in all patient rooms, free of charge. Use the TV guide for programming information at Olean General Hospital.

Families traveling from outside the Olean area can access nearby hotel accommodations. Be sure to ask about special rates when booking as a patient or visitor.

• Holiday Inn Express, 101 Main Street, Olean, NY (716) 375-1000 0.2 miles from the hospital
• Hampton Inn & Suites, 110 Jack Murphy Boulevard, Olean, NY (716) 701-6900 1.5 miles from the hospital
• Fairfield by Marriot Inn & Suites, 3270 West State Street, Olean, NY (716) 372-7500 3.1 miles from the hospital

Free transportation between Bradford Regional Medical Center and Olean General Hospital is available through a partnership with the Area Transportation Authority. Service is available on a reservation basis seven days a week, including holidays, from 10 a.m.-8 p.m.

Reservations can be made up to two weeks in advance although priority will be given for same-day service for inpatient visitors at OGH. To make a reservation, call (866)743-3282 or (866) RIDE ATA. Pick up and drop off locations include BRMC, Tops in Bradford, and OGH.

Olean General Hospital provides advanced services typically found in urban medical centers, right here in New York’s Southern Tier. With comprehensive cancer care, surgical services and a strong primary and specialty care network, Olean General delivers innovative, high-quality care close to home.

Olean General Hospital provides comprehensive healthcare services, including 24/7 emergency care, the region’s only interventional cardiac catheterization program, a state-designated Stroke Center, radiation and medical oncology, critical care, accredited wound care, surgical services, maternity care, primary and specialty care, imaging, dental services and other outpatient services.

We accept most major insurance plans. Contact the main billing office at (716) 375-7331 to confirm coverage for specific services.

You can schedule an appointment at Olean General Hospital by calling (716) 373-2600 or by contacting your physician for a referral. Many specialty clinics also offer convenient online scheduling through Kaleida Health’s Patient Portal.

Yes. Olean General Hospital is accredited by Det Norske Veritas (DNV) Healthcare, recognizing our ongoing commitment to high-quality, patient-centered care. Through DNV’s NIAHO standards, OGH integrates CMS requirements with the internationally recognized ISO 9001 Quality Management System to ensure safe and effective healthcare services. Being ISO 9001 certified, Olean General Hospital focuses on improving processes in every department and continual quality improvement. 

When attending an appointment at Olean General Hospital, please bring a valid photo ID, your insurance card and any required referral or authorization forms. It is also helpful to bring a current list of medications, including dosages, as well as information about your medical history and any recent test results. If applicable, bring your copay and any necessary paperwork provided prior to your appointment. Arriving a few minutes early can help ensure a smooth check-in process.