Buffalo General Medical Center

• Adult inpatient units: 7 a.m. to 10 p.m. (ICU hours may vary).
• CVICU, ILCU, MICU, NSICU and SICU visitation: 10 a.m.- 7 p.m. and 8-10 p.m. No visitation from 7-10 a.m. or 7-8 p.m.
• For surgical procedures, adults are allowed one support person.
• For the Emergency Department, two support persons permitted and may switch.
• Staff has access to iPads and computer equipment to facilitate remote visitation upon request.
• In end-of-life cases, two (2) support persons may visit at any time. Visitors must check in with identification and wear a visitor pass.

General Visitation Guidelines

• Masks are optional. Do not visit if you are ill or in quarantine.
• Frequent hand hygiene is required.
• Visitors must be 12 years of age or older. Children under 18 must be accompanied by an adult.
• Approved visitors will receive a pass from Information Desk personnel. The visitor will need to verify identity via a valid governmental issued identification card or have their photograph taken and provide information similar to a driver’s license. Visitor passes must be worn prominently at all times.
• Visitors should self-screen for contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas.
  • If you have been in contact with someone with COVID-19 or have had symptoms of COVID-19 within the past 14 days, please do not visit.
• Visitors cannot accompany patients to tests outside of their room.

Parking 

• Parking for Buffalo General Medical Center (BGMC) is available in the ramp at 854 Ellicott Street (between East North and Goodrich streets).
• There is a small lot available for BGMC emergency department patients on North Street at Ellicott Street.
• Additional handicap parking is available on High Street across from the Wyndham Garden Buffalo Hotel.
• Metered street parking is available.
• For more information about parking and public transportation options, visit the Buffalo Niagara Medical Campus website.

Valet Service

Visitors can access valet services at the main High Street entrance to the hospital. Valet attendants are available to assist with loading or unloading of items and to help with wheelchairs or any other needs. The cost for valet service is $10 per day. Hours are as follows:

• Monday – Friday, 5 a.m. - 10 p.m.
• Saturday – Sunday, 7 a.m. - 7 p.m.

Security Escorts

Security personnel are posted throughout Buffalo General Medical Center. For the convenience of patients and visitors, a security officer is happy to provide escort to vehicles. Simply call (716) 859-5442.

• An ATM is available in the main lobby.
• Pharmacy on the second floor, Building A
  • Hours: Monday–Friday, 9 a.m.–7 p.m.
  • Saturday, 11 a.m.–3 p.m.
• Restrooms are located throughout the hospital.
• Free WiFi throughout all Kaleida Health facilities.

Dining

• Cafeteria – First Floor, Building B 
• Hours: Monday through Friday, 7 a.m. to 7 p.m.
• Saturday and Sunday: 11 a.m. to 6:30 p.m.
• Tim Hortons – Main Lobby, open 24 hours
• Vending machines available throughout the hospital

For nearby restaurants, shops and services on the Buffalo Niagara Medical Campus, visit bnmc.org/amenities or call 716.859.CARE (2273) for assistance.

Where to Stay
Buffalo General Medical Center is conveniently located in the Buffalo Niagara Medical Campus in the city, just minutes from the Buffalo International Airport. These hotels provide a special rate for Kaleida Health patients and families. Call (716)-859-CARE (2273) for any further questions.

Hospitality Houses:

Grace House 
($40 per night per room, all inclusive, no income requirement)* 
2315 Seneca Street 
Buffalo, NY 14210 
(716) 829-7240  

Kevin Guest House 
($25 per night, per person)* 
782 Ellicott Street 
Buffalo, NY 14203 
(716) 882-1818  

Ronald McDonald House of Buffalo 
($15 per night, per room)* 
780 West Ferry Street 
Buffalo, NY 14222 

Air: Buffalo Niagara International Airport – visit the airport website for carriers and ground transport. Commercial Air Carriers | Buffalo Niagara International Airport

Bus: Metropolitan Transportation Center, 181 Ellicott St; Greyhound greyhound.com (716) 855-7531; Trailways (716) 852-1750

NFTA Metro Bus & Rail: Metrorail stop at Allen Medical Campus Station; schedule: metro.nfta.com | (716) 855-7300 metro.nfta.com/Routes

Rail: Amtrak Downtown Station, 75 Exchange St | (716) 856-2075; Main Station, 55 Dick Rd, Cheektowaga | (716) 683-8440 Amtrak

Car Rentals: Alamo, Avis, Budget, Enterprise, Hertz, National, Thrifty, Boulevard Van City

Road Conditions: NY State Thruway, 1-800-847-8929 New York State Thruway

• Guest Relations/ Patient Information - (716) 859-5600
• Administration - (716) 859-3383
• Billing Office - (716) 859-7200
• CAT Scan - (716) 859-2701
• Emergency Medicine - (716) 748-2100
• Family Planning -1100 Main St.  (716) 748-4988
• Neurology - (716) 859-7501
• Pastoral Care - (716) 859-2864
• Physical Therapy - (716) 859-2201
• Primary and Specialty Clinic - 100 High St (716) 859-2175
• TTY Service for Hearing Impaired - (716) 859-3673
• Ultrasound - (716) 859-1088
• Volunteer Services - (716) 859-2603
• X-Ray - (716) 859-2840

We provide a full range of services, including advanced imaging, specialized intensive care units, cardiology, brain and spine care, internal medicine, surgery, cancer care and emergency care available 24/7. 

You can schedule an appointment by calling 716.859.CARE (2273) or by contacting your physician for a referral. Many specialty clinics also offer online scheduling through Kaleida Health’s patient portal.

Please bring a valid photo ID, your insurance card, a list of current medications and any relevant medical records. Arriving a few minutes early allows time for registration and preparation.

We accept most major insurance plans. Contact 716.859.CARE (2273) or check our website to confirm coverage for specific services.

Visit the Kaleida Health Careers page at kaleidahealth.org/careers to search job openings and submit your resume online.