Our Commitment to Nondiscrimination

Kaleida Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Kaleida Health does not exclude people or treat them differently because of race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, physical appearance, source of payment, age or any other status protected by law.

Free Aids and Services

Support We Provide

  • Qualified sign language interpreters

    Free aids and services for people with disabilities to communicate effectively with us.

  • Written information in other formats

    Large print, audio, accessible electronic formats and other formats on request.

  • Qualified interpreters

    Free language services for people whose primary language is not English.

  • Information written in other languages

    Materials translated to help you understand your care.

If you need these services, please notify us at the time of registration, preregistration or any time during your encounter.

Download the Notice of Nondiscrimination and Language Assistance

How to File a Grievance or Complaint

If you believe that Kaleida Health has failed to provide these services or discriminated in another way on the basis of race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, physical appearance, source of payment, age or any other status protected by law, you can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Kaleida Health Diversity, Equity and Inclusion (DEI) Department is available to you.

Kaleida Health, DEI Department
ATTN: Section 1557 Coordinator
100 High Street
Buffalo, NY 14203

Office: 1 (800) 295-9656
Fax: (716) 859-8464
Email: Section1557Coordinator@KaleidaHealth.org

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201

1 (800) 368-1019
1 (800) 537-7697 (Telecommunication Device for the Deaf)

View available complaint forms

Need help or have a concern

If you need an interpreter, an accessible format or assistance filing a grievance, the Kaleida Health DEI Department is here to help.

Email the Section 1557 Coordinator Download the Notice