Accredited by DNV Healthcare
Kaleida Health is accredited by DNV Healthcare, an organization whose philosophy is to build a partnership of cooperation and instruction through highly collaborative annual accreditation surveys. Accreditation by DNV recognizes Kaleida Health’s continual commitment to provide the highest quality of care for patients.
DNV Healthcare, Inc. was formed in 1864 and is based in Norway with a corporate office in Houston, Texas. It received its authority from CMS in late September 2008 and now conducts hospital surveys across the United States.
Quality Standards
The Standards Behind Our Accreditation
NIAHO and CMS
DNV’s National Integrated Accreditation for Healthcare Organizations (NIAHO) standards integrate the requirements of CMS, ensuring every necessary step is taken to deliver safe and effective healthcare. NIAHO looks beyond auditing business processes to finding better ways to work in every department.
ISO 9001 Certification
NIAHO pairs CMS requirements with the internationally known ISO 9001 standard for a Quality Management System. Kaleida Health was the first healthcare organization in Western New York to achieve ISO 9001 Certification, the worldwide benchmark for continual quality improvement.
File a Complaint With DNV Healthcare
DNV Healthcare is the accrediting agency for Kaleida Health. To file a complaint, use any of the options below.
- Online complaint form
- Complaints email: hospitalcomplaint@dnv.com
- Complaints voicemail: (866) 496-9647
- Complaints fax: (281) 870-4818
ATTN: Healthcare Complaints
DNV Healthcare USA Inc
1400 Ravello Dr
Katy, TX 77449
Questions about our accreditation
Kaleida Health’s accreditation reflects a continual commitment to quality and patient safety. To file a complaint with our accrediting agency or to review our recognition, use the links below.