Financial Assistance Program

Dr. Renee Reynolds with surgical team With thousands of health care professionals, hundreds of millions of dollars of cutting-edge technology and some of the brightest medical minds in the world, Kaleida Health is uniquely qualified to provide world class patient care.

Specialty Centers

Our specialty services feature highly trained physicians utilizing the latest technology to treat a variety of conditions and diseases. From cardiac care to maternity to cancer services, patients are assured they are in the best hands possible at a Kaleida Health facility.

Our Hospitals

Buffalo General Medical Center/Gates Vascular Institute

100 High Street Buffalo, NY 14203

(716) 859-5600

View All Services

DeGraff Medical Park

445 Tremont Street North Tonawanda, NY 14120

(716) 694-4500

View All Services

Golisano Children's Hospital of Buffalo

818 Ellicott Street Buffalo, NY 14203

(716) 323-2000

View All Services

Millard Fillmore Suburban Hospital

1540 Maple Road Williamsville, NY 14221

(716) 568-3600

View All Services

Bradford Regional Medical Center/Olean General Hospital

116 Interstate Parkway Bradford, PA 16701

(814) 368-4143

View All Services

Education & Prevention

We believe that the first step toward prevention is education. That is why we take a proactive approach to prevention. We offer a variety of programs and services to the public before they become patients. While physicians, students and staff instill confidence in people to make healthy decisions, everyone benefits from the learning experience with a positive attitude about health care.

Adult

Pediatric

Home Care Services

The talented, experienced nurses of the Visiting Nursing Association (VNA) and the VNA Home Care Services can provide at-home services on a day-to-day basis. The VNA is united in its mission to provide compassionate, high-quality and cost-effective home health care to the Western New York community.

Adult

Pediatric

Laboratory Services

The clinical laboratories of Kaleida Health play a critical role in the care of our patients. Without their expertise, physicians wouldn't know whether a disease or condition exists and to what extent. A patient's treatment plan is in large part based on the findings of the our highly specialized team of laboratory scientists and technicians.

Adult

Pediatric

Long-term Care

Aging is an inevitable process, a continuous period that can be spiritual, joyous and fulfilling. We can provide a comfortable setting complete with required amenities and services for those who need extra care. Our long-term care facilities accommodate short or long-term care with several locations to serve the Western New York area.

Adult

Pediatric

HighPointe on Michigan

Maternity/Women's Services

Women have a special set of needs that change throughout the life cycle. Women's Services at WCHOB provide comprehensive care for any medical concern. From birthing classes to mammograms, we advance the health of women with dedicated service

Adult

Pediatric

Outpatient Centers

Outpatient Centers provide medical care, rehabilitation or tests without the need for an overnight stay in a hospital. In some cases, the experience is similar to a standard visit to your primary care physician. In other cases, testing, rehabilitation or other activities needed for your unique healthcare needs may make your visit a bit longer. Your healthcare provider can give you an estimate of the time you will need to allot for your visit.

Adult

Pediatric

Rehabilitation Services

Kaleida Health Rehabilitation programs are designed to provide comprehensive rehabilitation for adults. Our goal is to help patients maximize their recovery from injury or illness with a combination of individualized physical, occupational and speech therapies.

Adult

Pediatric

Rehabilitation Services - VNA Home Care

Support Services

Many of our most important services happen behind the scenes. Volunteers, human resources, plant operations and safety, just to name a few, are services that make Kaleida Health the premier health care system in Western New York. Their reinforcement, protection and assistance uphold the mission and goals of our organization.

Adult

Pediatric

People deserve health care regardless of their ability to pay, age, sex, race, religion or national origin.

Kaleida Health Financial Counseling Services

Kaleida Health has a variety of initiatives in place to help individuals in our community access affordable health care. We offer the following services and programs to assist patients who are uninsured or underinsured:

Facilitated Enrollment

This unique program was created to help people get health insurance for themselves and their family. It offers a convenient way for people to learn about available health insurance programs in their community.

Our facilitated enrollers are trained as experts to screen and determine eligibility for all government insurance programs. They will help the patient gather the necessary documentation and represent the patient at the Department of Social Services.

Kaleida Health Financial Assistance Program

The Kaleida Health Financial Assistance Program is designed to assist patients who have been treated at a Kaleida Health facility but are unable to pay for the medical services they received because of financial hardship. Discounts are awarded based upon income and assets verification.

Who is Eligible?

Only individuals who do not qualify for Medicaid, Child Health Plus, Family Health Plus, Prenatal Care Assistance Program, and/or State Aid based on income will be considered.

Who is Not Eligible?

Persons who exceed the income or other guidelines.

What is not covered?

The Financial Assistance Program will NOT cover any doctor charges, Medicare client shares/spend down amounts, routine dental work, cosmetic or any non-medically necessary services as well as private room differences or telephone/television charges.

How Do I Apply?

All persons interested in our services may contact us at (716) 859-8979.

Interpreter Services

Communicating with our staff is the most effective way to make sure you receive the care you need as soon as possible. We can arrange for a free interpreter who speaks your language to help you if you have difficulty speaking or understanding English. This is your legal right. Simply tell the person you are meeting with that you want an interpreter and he or she will assist you.

Facilitated Enrollers can help patients apply for:

Medicaid

This program is for New York residents. Medicaid may cover persons if they have high medical bills, receive Supplemental Security Income, or if they meet certain income, resource, age or disability requirements.

Child Health Plus

This program is for children under 19 years of age who are not eligible for Medicaid. Some families may have to pay a small monthly fee for coverage, depending on income.

NYS Essential Plan (EP)

New York's Essential Plan (EP) is a health insurance program for adults with lower incomes who don't qualify for Medicaid. It's also known as "EP".

Key Features:

No deductible
Dental and vision coverage
Inpatient and outpatient hospital care
Prescription drug coverage
Free preventive care, including routine exams and screenings

Qualified Health Plan (QHP)

Qualified Health Plans are available through NY State of Health to individuals who meet the following criteria:

Are New York State residents
Are U.S. citizens, lawfully present immigrants, or DACA recipients
Are not eligible for Medicaid, the Essential Plan, or Child Health Plus

Prescription Coverage

Elderly Pharmaceutical Insurance Coverage (EPIC) is a New York State-sponsored prescription plan for senior citizens who need help paying for their prescriptions. Call (800) 332-3742 for an application.

Partnership for Prescription Assistance (888) 477-2669 or www.pparx.org

The Kaleida Health services and programs are subject to change without notice.

Financial Assistance

To be sent a Financial Assistance Application, please contact us by telephone at 716-859-8979, or mail at Larkin at Exchange, Suite 300, 726 Exchange Street. Buffalo, NY 14210.

¿Cómo solicito seguro médico?

Este video le explicará el proceso de solicitud de seguro de salud con uno de nuestros Patrocinadores. Nuestros alumnos matriculados se guiará por el proceso con usted desde el principio hasta el final.

Resumen Sobre Asistencia Financiera

Kaleida Health reconoce que ocurren ocasiones en que pacientes con necesidad de cuidado medico tienen dificultad en pagar por servicios recibidos. El Programa de Kaleida Health Charity Care ofrece descuentos para personas que cualifican basado en su ingreso y propiedades. También podemos ayudarle a solicitar para un seguro de bajo costo o gratis si cualifica. Solo llame nuestro Charity Care/Facilitated Enroller Hotline al (716) 859-8979 para asistencia gratis y confidencial.

Quién cualifica para descuento?

Hay asistencia financiera disponible para personas con bajos recursos, que no tienen seguro medico, y esos con seguro medico que también pueden cualificar de acuerdo a la guía de ingreso.

Usted no puede ser negado servicios médicos necesarios porque usted necesita ayuda financiera.

Usted puede ser elegible para nuestro programa de Charity Care no importa su estatus de emigración.

La cantidad de descuento varia basado en su ingreso y el tamaño de su familia. Ingreso limitado esta basado en la Guía Federal de Pobreza de 2019.

Kaleida Health se compromete en proveer servicios de cuidado medico de calidad con cargos reducidos a personas elegibles que no pueden pagar por estos servicios. Charity Care esta disponible a pacientes con familias basados en la Guía de Ingreso Familiar como esta determinado por las regulaciones de la Guía Federal de Pobreza como esta publicado por el Departamento de Salud y Servicios Humanos.

Tamaño de la familia **Ingreso Familiar menos de:**FPL LEVEL

200%

250%

300%

350%

400%

$29,160

$36,450

$43,740

$51,030

$58,320

$39,440

$49,300

$59,160

$69,020

$78,880

$49,720

$62,150

$74,580

$87,010

$99,440

$60,000

$75,000

$90,000

$105,000

$120,000

$70,280

$87,850

$105,420

$122,990

$140,560

$80,560

$100,700

$120,840

$140,980

$161,120

$90,840

$113,550

$136,260

$158,970

$181,680

$101,120

$126,400

$151,680

$176,960

$202,240

Cada persona adicional

$10,280

$12,850

$15,420

$17,990

$20,560

Descuento

**100%

**90%

**75%

**60%

**50%

Responsabilidad del Paciente

10%

25%

40%

50%

Basado en La Guía Federal de Pobreza de 2019.

Que ocurre si no cualifico basado a mi entrada?

Si usted no cualifica de acuerdo a la guía de ingreso bajo el Programa de Charity Care, Kaleida Health ofrece un descuento para pago a plazo para todos los pacientes.

Puede alguien explicarme el programa de descuento?

Si, alguien puede ayudarle confidencialmente. Lame al (716) 859-7200 para información.

Puede alguien explicarme el programa de Charity Care?

Si, hay ayuda confidencial disponible. Llame al (716) 859-8979.

Puede alguien ayudarme a llenar la solicitud de asistencia de Charity Care?

Si, hay ayuda confidencial disponible. Llame al (716) 859-8979.

Si usted no habla ingles, alguien le ayudara en su propio idioma.

El Facilitated Enroller puede decirle si cualifica para un seguro gratis o de bajo pago tal como Medicaid, Child Health Plus and Family Health Plus.
Si el Facilitated Enroller encuentra que usted no cualifica para un seguro gratis o de bajo pago, ellos le ayudaran a solicitar para un descuento de Charity Care.
El Facilitated Enroller le ayudara a llenar todas las formas y le dirá que documentos necesita.

Que se considera como bienes?

Kaleida Health toma en consideración información tal como estados de cuentas bancarias. No incluimos fondos de retiro, fondos de educación o autos que usted usa regularmente o miembros de su familia.

Que necesito para solicitar descuento de Charity Care?

Para asistencia de Charity Care, se requieren cuatro talonarios corrientes; también estado de cuenta bancaria incluyendo plan de retiro, etc.

Que servicios están cubiertos?

Todos servicios necesarios en Kaleida Health están cubiertos por el Programa Charity Care. Esto incluye servicios ambulatorios, emergencias, admisiones y cuidado de enfermera en el hogar. Cargos de doctores privados quienes proveen servicios en el hospital no están cubiertos. Usted debe hablar con el doctor privado para investigar si ellos ofrecen un plan de descuento.

Cuándo tengo que pagar?

Nuestro representante de Charity Care le dará los detalles en cuanto a la cuenta especifica una vez la solicitud sea procesada.

Cómo recibiré el descuento?

Usted debe llenar la solicitud. Tan pronto recibamos prueba de su ingreso, podemos procesar su solicitud para determinar descuento de acuerdo a su ingreso.
Usted puede solicitar para descuento antes de su cita, cuanto venga al hospital, o cuando reciba la factura por correo.
Cuando llene la solicitud, envíela a Kaleida Health.

Cómo saber si el descuento fue aprobado?

Después que su solicitud haya sido recibida, Kaleida Health le enviara una carta en los próximos 30 días informándole si usted ha sido aprobado y el nivel de descuento otorgado.

Que hacer si recibo una factura si todavía no sé si soy elegible para descuento?

No se le puede requerir que usted pague al hospital una factura mientras su solicitud esta en proceso. Si su solicitud es negada, el hospital le dejara saber la razón y le proveerá a usted una manera de apelar la decisión a un nivel mas alto del hospital.

Que hacer si tengo un problema que no puedo resolver con el hospital?

Usted puede llamar el Departamento de Salud del Estado de New York, Departamento de Querellas al 1-800-804-5447.

How do I apply for health insurance?

This short video will explain the process of applying for health insurance with one of our enrollers. Our enrollers will walk through the process with you from start to finish.

Financial Assistance Summary

Kaleida Health understands that there are times when patients in need of care may not be able to pay for the care they receive. Kaleida Health’s Financial Assistance Program (FAP) offers discounts to individuals based on their income and household size. In addition, we can help you apply for free or low-cost insurance if you are eligible. Please contact our Financial Counseling team at (716) 859-8979 for free, confidential help.

For a free copy of the Financial Assistance Policy and FAP Application, call (716) 859-8979 or send a letter to Larkin at Exchange, Financial Assistance Program, Suite 300, 726 Exchange Street, Buffalo, NY 14210. The applications are available in other languages.

Who qualifies for a discount?

Financial Assistance is available for uninsured and underinsured individuals who meet the income and household size guidelines.
You cannot be denied medically necessary care because you cannot pay for the care.
You may be eligible for our Financial Assistance program regardless of immigration status.

The amount of the discount varies based on your income and the size of your household.

An FAP eligible individual cannot be charged more than amounts generally billed for emergency or other medically necessary care.

Kaleida Health is committed to providing financial assistance to those patients that suffer from financial hardships. Financial Assistance is available to patients based on the following income and family size guidelines as determined by the Federal Poverty Level (FPL) regulations as published by The Department of Health and Human Services (HHS). If you would like to view the Financial Assistance Program Income Guidelines, please see below or click here.

**Size of Family****Family Income Less Than:**FPL LEVEL

200%

300%

400%

$31,920

$47,880

$63,840

$43,280

$64,920

$86,560

$54,640

$81,960

$109,280

$66,000

$99,000

$132,000

$77,360

$116,040

$154,720

$88,720

$133,080

$177,440

$100,080

$150,120

$200,160

$111,440

$167,160

$222,880

Each add’l person add:

$11,360

$17,040

$22,720

**Discount on Charges

**100%

**90%

**80%

Patient Share

10%

20%

Last updated: 02/21/2025

What if I do not meet the income limits?

If you do not meet the income guidelines under the Charity Care Program, Kaleida Health offers a self-pay discount and payment plan to all patients.

Can someone explain the self-pay discount?

Yes, confidential help is available. Call (716) 859-7200 for information regarding a self-pay discount.

Can someone explain the Charity Care Program?

Yes, confidential help is available. Call (716) 859-8979.

Can someone help me apply for charity care assistance?

Yes, confidential help is available. Call (716) 859-8979. A Facilitated Enroller can help you fill out all the forms and tell you what documents you need to bring.

What do I need to apply for a Financial Assistance Program discount?

For financial assistance, please fill out an FAP application and give us proof of current income as well as a current bank statement.

What services are covered?

All medically necessary services provided by Kaleida Health are covered by the Financial Assistance Program. This includes outpatient services, emergency care, inpatient admissions. Charges from private doctors who provide services in the hospital may not be covered. You should talk to the private doctor to see if they offer a discount or payment plan.

How much do I have to pay?

Our Financial Assistance representative will give you the details about your specific discount(s) once your application is processed.

How do I get the discount?

You have to fill out the application form and provide proof of your income, we can process your application for a discount according to your income level and household size.
You can apply for a discount before you have an appointment, when you come to the hospital to get care, or when the bill comes in the mail.
Send the completed application to Kaleida Health to be processed.

How will I know if I was approved for the discount?

Kaleida Health will send you a letter within 30 days after completion and submission of your application telling you if you have been approved and the level of discount granted.

What if I receive a bill while I’m waiting to hear if I can get a discount?

You do not have to pay a hospital bill while we are reviewing your application for a discount. If your application is turned down, the hospital must tell you why in writing and must provide you with a way to appeal this decision to a higher level within the hospital.

What if I have a problem I cannot resolve with the hospital?

You may call the New York State Department of Health complaint hotline at 1-800-804-5447.

Financial Assistance Program - How do I apply for health insurance? | Kaleida Health | Buffalo, NY

Specialty Centers

Our Hospitals

Financial Assistance Program - ¿Cómo solicito seguro médico? | Kaleida Health | Buffalo, NY

Specialty Centers

Our Hospitals

Patient Financial Services | Kaleida Health | Buffalo, NY

Specialty Centers

Our Hospitals

Health Insurance Plans That Participate with Kaleida Health Hospitals and Employed Physicians

Although Kaleida Health participates with most insurance companies, we may be excluded or limited in our participation of certain product plans offered by an insurance company. Please contact your insurance company directly to determine if your specific product plan participates with Kaleida Health.

Insurance CompanyInsurance ProductKaleida Health Participates with Insurance Product****Hospital Employed Physicians Participates with Insurance Product Employed Physicians List (pdf) ### Aetna

Commercial/Self FundedYesYes FEHBP Aetna Open AccessNoNo MedicareYesYes MedicaidNoNo Medicare Full Dual (HMO D-SNP)YesYes### American Health Plan of Pennsylvania

Special Needs Plan (SNP)YesYes### Amerigroup

Child Health PlusYesYes MedicaidYesYes Essential PlansYesYes### Beacon Health Options (Carelon)

NoNo### Beacon Health Strategies

Commercial/Self FundedYesYes Child Health PlusYesYes Essential PlansYesYes HARPYesYes Health Benefit Exchange/Metal TierYesYes MedicaidYesYes### Beech Street

Commercial/Self FundedNoNo### Blue Cross Blue Shield of Western New York (Highmark)

Commercial/Self Funded Excludes Focus SelectYesYes Essential PlansYesYes Focus Select For Golisano Children's Hospital of Buffalo, please contact insurance company to determine participationNoNo Health Benefit Exchange/Metal TierYesYes MedicareYesYes MedicaidYesYes### Cancer Services of Erie County

YesYes### Cancer Services of Niagara County

YesYes### Catholic Health LIFE

Program All Inclusive Care Elderly (PACE)NoNo### Centers Plan for Healthy Living

Managed Long Term CareYesYes MedicareYesYes Fully Integrated Dual Eligible (FIDA)NoNo Special Needs Plan (SNP)Kaleida Health participates through MagnacarePhysicians participate through Magnacare### Champ VA

YesYes### Cigna

Commercial/Self FundedKaleida Health participates through MVPPhysicians participate through MVP MedicareYesYes### Claim Doc, LLC

CommercialYesYes### Coventry

Commercial/Self FundedYesYes MedicareYesYes No FaultYesYes Workers CompensationYesYes### Department of Veterans Affairs - Patient-Centered Community Care Provider Network

YesNo### Elderwood

Managed Long Term CareNoNo### Emblem Health/GHI

Commercial/Self FundedYesNo MedicareNoNo MedicaidNoNo Essential PlansNoNo### Empire Blue Cross Blue Shield

Commercial/Self FundedYesYes MedicareYesYes### Fallon Health

Managed Long Term CareHighPointe on Michigan onlyNo Program All Inclusive Care Elderly (PACE)YesYes Special Needs Plan (SNP)YesYes### Family Choice Special Needs Plan

YesNo### Fidelis

MedicaidYesYes MedicareYesYes Health Benefit ExchangeYesYes Dual AdvantageYesYes Fully Integrated Dual Eligible (FIDA)YesYes Managed Long Term CareYesYes Health and Recovery Plan (HARP)YesYes Essential PlanYesYes Child Health PlusYesYes### First Choice Health

For Golisano Children's Hospital of Buffalo, please contact insurance company to determine participation Commercial/Self FundedNoNo### First Health

Commercial/Self FundedYesNo### Healthnet Federal

TricareYesYes### HealthPlex

MedicaidYesNo### Highmark (New York)

Please see Blue Cross Blue Shield of Western New York (Highmark) for participating products ### Highmark (Pennsylvania)

Varies by product. Please confirm with Highmark.Varies by product. Please confirm with Highmark.### Hospice Erie and Niagara

HospiceYesYes### Humana/Choice Care

CommercialYes. HighPointe on Michigan and DeGraff Skilled Nursing are non- participatingNo MedicareNoNo### i Circle

MedicareYesYes MedicaidYesYes Medicaid Managed Long Term CareYesYes### Independent Health

Commercial/Self FundedYesYes Family ChoiceYesNo First Choice Please contact Independent Health for member benefitsKaleida Health is an in-network, Tier 2 Provider. Cost share may be higher.Kaleida Health is an in-network, Tier 2 Provider. Cost share may be higher. Health Benefit ExchangeYesYes MedicareYesYes MedicaidYesYes Essential PlansYesYes Child Health PlusYesYes### Indian Health Services - Tuscarora

Inpatient Services OnlyYesNo### KALOS Health

Managed Long Term CareYesNo Medicare Dual AdvantageYesYes### Lifetime Benefit Solutions (EBS-RMSCO)

Commercial/Self FundedYesYes### Magnacare

Commercial/Self FundedYesYes Workers Comp (Buffalo Bills Stadium Workers Only)YesYes### Martin's Point Healthcare (Tricare)/US Family Health

TricareYesYes### Medicare

Traditional Medicare (Part A and Part B)YesYes### Medicaid

Traditional MedicaidYesYes### Meritain

Commercial/Self FundedKaleida Health participates through Magnacare and MultiplanPhysicians participate through Magnacare and Multiplan### Molina HealthCare

MedicaidYesYes Essential PlanYesYes Child Health PlusYesYes### Multiplan

Commercial/Self FundedYes Please contact payer to confirm participationYes Please contact payer to confirm participation### MVP

Commercial/Self FundedYesYes HARPYesYes Health Benefit Exchange/Metal TierYesYes MedicareYesYes MedicaidYesYes Essential PlansYesYes Student Health PlanYesYes### Nascentia Health Options

MedicareYesYes### NOVA

Commercial/Self FundedYesYes### Optum Behavioral Health

NoNo### Oscar Insurance Corporation

Health Benefit Exchange/Metal TierKaleida Health participates through MagnacarePhysicians participate through Magnacare### POMCO

Commercial/Self FundedKaleida Health participates through MagnacarePhysicians participate through Magnacare Workers CompensationKaleida Health participates through PHCSKaleida Health participates through PHCS### United Healthcare

American Postal Workers Union

Yes

Yes Commercial/Self Funded

Yes Commercial/UMR/Sierra Life & Health Insurance

No However, Kaleida participates through PHCS if United member has PHCS logo on their ID card, then member is considered participating/in network.

*If United member has Multiplan logo on their ID card, please contact United to confirm participation.

Child Health PlusYesYes Commercial/Self Funded-Key Bank and Eaton Corp members only/Thermo Fisher/City of NYYesYes HARPYesYes Health Benefit Exchange/Metal TierNoNo MedicareYesYes MedicaidYesYes Dual Complete (Special Needs Plan)YesYes Managed Long Term CareYesYes Essential PlansYes (excluding Skilled Nursing Facilities)Yes Temporary Assistance for Needy Families (TANF)YesYes United Healthcare DentalYesYes Student Resources – SUNY International and DomesticYesYes Veterans Affairs Community Care ProgramYesYes### Univera Healthcare

Commercial/Self FundedYesYes Health Benefit Exchange/Metal TierYesYes MedicareYesYes MedicaidYesYes Child Health PlusYesYes HARPYesYes Integrated Benefits for Duals & Medicaid Advantage PlusYesYes Essential PlansYesYes### Universal American/American Progressive

Commercial/Self FundedNoNo Health Benefit Exchange/Metal TierNoNo MedicareYesYes Essential PlansNoNo### UPMC

UPMCCommercialKaleida Health participates through CignaYesUPMCMedicareYesYesUPMCMedicaid *No SNFsYesYes *Varies by physician. Check specific physician participation with office.### US Department of Veterans Affairs

YesYes ### Wellcare

MedicareYesYes MedicaidYesYes Managed Long Term CareYesYes Health Benefit Exchange/Metal TierYesYes Essential PlansYesYes Fully Integrated Dual Eligible (FIDA)YesYes### VNS Insurance Coverage

Medicare AdvantageYesYes DSNPYesYes MLTCYesYes

No. It is possible for a hospital to participate with an insurance plan, but for a physician to not. You should check with your physician office(s) to determine their participation, or contact your insurance company with any questions.

Financial Assistance Program - How do I apply for health insurance? | Care & Treatment | Millard Fillmore Suburban Hospital

Buffalo Therapy Services at 705 Maple Road is awaiting NYS Dept. of Health closure approval. For medical records, visit our medical records page or call (716) 568-6500. For referral for other services, contact your physician or call our patient liaison at (716) 580-7360; allow 2-3 business days for a response.; Millard Fillmore Surgery Center at 215 Klein Road is awaiting New York State Department of Health closure approval. For medical records, visit our medical records page or call 716-568-6500. For other questions, contact our liaison at 716-568-3569. Please allow 2–3 business days for a response.

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Financial Assistance Program - Resumen Sobre Asistencia Financiera | Care & Treatment | Millard Fillmore Suburban Hospital

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Financial Assistance Program - Financial Assistance Summary | Care & Treatment | Millard Fillmore Suburban Hospital

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Financial Assistance Program - ¿Cómo solicito seguro médico? | Care & Treatment | Millard Fillmore Suburban Hospital

The BGMC Ear, Nose and Throat Center is awaiting NYS Dept. of Health closure approval. For medical records, visit our medical records page or call (716) 859-2734. For referral for other services, contact your physician or call our patient liaison at (716) 859-4211; allow 2-3 business days for a response.; The Buffalo General Medical Center Medical Rehab Unit is planned to reduce from 34 to 16 beds, pending approval from the NYS Dept. of Health. There will be a public meeting on Thursday, February 19, 2026, from 10:30-11:30 a.m. at BGMC Swift Auditorium. Virtual option available. See Public Notices page for details.

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Buffalo Therapy Services at DeGraff is awaiting NYS Dept. of Health closure approval. For medical records, visit our medical records page or call (716) 568-6500. For referral for other services, contact your physician or call our patient liaison at (716) 690-2031; allow 2-3 business days for response.

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Patient Financial Services | Care & Treatment | Millard Fillmore Suburban Hospital

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Pay My BillThe Patient Financial Services staff is available to respond to inquiries by phone regarding billing.

Via the phone, patients may request an itemized statement, pay their amount due with a checking account or credit card, set up a payment plan, and/or provide additional insurance information not given at the time of service.

In addition, our staff can provide some information related to the patient's insurance benefits and exclusions.

In most cases, health insurance carriers offer two major types of coverage; HMO plans or traditional plans. HMO plans generally set a fixed dollar amount for office visits, outpatient visits, emergency room visits and sometimes inpatient stays that the patient is required to pay directly to the provider at the time of service. This is called a co-payment.

Traditional plans and Medicare establish a fixed dollar amount that must be paid by the patient (usually annually) prior to any payment made by the health insurance carrier. This is called a deductible.

A co-insurance is typical with traditional plans and Medicare. The health insurance carrier pays a percentage of the charge and the remaining balance is the responsibility of the patient.

The following information is required:

The name, address and phone number of your insurance carrier.
The subscriber’s name on the policy.
The identification number including any prefix and/or suffix.
The effective date of the policy.

It is very helpful if you show the registration clerk or receptionist your health insurance identification card each time you come in for medical services. You may ask to have this information read back to you to ensure your record is accurate.

It is a practice of Kaleida Health not to bill a patient until we have exhausted all means of obtaining payment from your health insurance carrier. At times, we receive partial payments or denials that we feel are incorrect. Therefore, we must follow the appeal process established by your health insurance carrier to dispute their decision. These processes can result in a delay in billing you for your portion of the bill.

Simply call our customer service department at (716) 859-7200 Monday through Friday between the hours of 8:30 a.m. and 4:30 p.m. and our representatives will be happy to mail you one.

All of the Kaleida Health sites accept Visa, MasterCard, American Express and Discover. You may charge any payment utilizing one of these credit cards. We can also take this information over the phone if it is inconvenient for you to come to a cashier window in person, or you can pay online.

Please call the Self-Pay Quote line at 859-8900. The team provides quotes for patients who would be paying all costs out of pocket, without using insurance. You will leave your name, phone number and the CPT codes for the services you are inquiring about and a team member will get back to you within 48 hours. CPT codes are billing codes used identifying the services; these CPT codes can be provided to you by your referring physician.

If you do not have insurance and would like to speak with a financial counselor regarding options, please call 859-8979 or see the Financial Assistance Program. One of our facilitated enrollers will be able to assist you with the options available.

Please contact your health insurance company directly. They will have access to your specific insurance coverage and will be able to give you the most accurate estimate of what you will be responsible to pay

Kaleida Health, as a hospital system, participates with several insurances, as listed below.

There are often several different plans and/or allowed services offered by an insurance carrier, and Kaleida Health may participate with only certain plans. While we have tried to list the most common plans, if you have any questions, do not see your plan listed, or would like more information, we welcome your call at (716) 859-CARE.

Patient Financial Services | Care & Treatment | DeGraff Medical Park

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Pay My BillThe Patient Financial Services staff is available to respond to inquiries by phone regarding billing.

In addition, our staff can provide some information related to the patient's insurance benefits and exclusions.

A co-insurance is typical with traditional plans and Medicare. The health insurance carrier pays a percentage of the charge and the remaining balance is the responsibility of the patient.

The following information is required:

The name, address and phone number of your insurance carrier.
The subscriber’s name on the policy.
The identification number including any prefix and/or suffix.
The effective date of the policy.

Simply call our customer service department at (716) 859-7200 Monday through Friday between the hours of 8:30 a.m. and 4:30 p.m. and our representatives will be happy to mail you one.

Kaleida Health, as a hospital system, participates with several insurances, as listed below.

Patient Financial Services | Care & Treatment | Golisano Children's Hospital of Buffalo

Browse by letter

Pay My BillThe Patient Financial Services staff is available to respond to inquiries by phone regarding billing.

In addition, our staff can provide some information related to the patient's insurance benefits and exclusions.

A co-insurance is typical with traditional plans and Medicare. The health insurance carrier pays a percentage of the charge and the remaining balance is the responsibility of the patient.

The following information is required:

The name, address and phone number of your insurance carrier.
The subscriber’s name on the policy.
The identification number including any prefix and/or suffix.
The effective date of the policy.

Simply call our customer service department at (716) 859-7200 Monday through Friday between the hours of 8:30 a.m. and 4:30 p.m. and our representatives will be happy to mail you one.

Kaleida Health, as a hospital system, participates with several insurances, as listed below.

Financial Assistance Program

Bradford Regional Medical Center/Olean General Hospital recognizes that there are times when patients in need of care will have difficulty paying for the services provided. Bradford Regional Medical Center/Olean General Hospital Charity Care Program provides discounts to qualifying individuals based on your income and bank statements. No one will be denied access to services due to inability to pay at our NHSC-approved sites. There is a discounted/sliding fee schedule available based on family size and income. In addition, we can help you apply for free or low-cost insurance, if you qualify. Just contact our Charity Care/Financial Liaison hotline at (814)362-8588 (BRMC) or (716)375-6080 (OGH) for free, confidential assistance.

A free copy of the Financial Assistance Policy and FAP Application can be requested by mail at: