Kaleida Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Kaleida Health does not exclude people or treat them differently because of race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, physical appearance, source of payment, age or any other status protected by law.

Kaleida Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

Download Notice of Nondiscrimination and Language Assistance

If you need these services, please notify us at the time of registration, preregistration or any time during your encounter.

If you believe that Kaleida Health has failed to provide these services or discriminated in another way on the basis of race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, physical appearance, source of payment, age, or any other status protected by law, you can file a grievance with:

Kaleida Health, DEI Department ATTN: Section 1557 Coordinator 100 High Street Buffalo, NY 14203

Office: 1(800) 295-9656 Fax: (716) 859-8464 Email: Section1557Coordinator@KaleidaHealth.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Kaleida Health’s Diversity Equity & Inclusion (DEI) Department is available to you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:

U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, DC 20201 1 (800) 368-1019 1 (800) 537-7697 (Telecommunication Device for the Deaf) Available complaint forms