Be sure to thank our Patient Access teams for their hard work and dedication to serving our patients during Patient Access Week.
Patient Access employees are the goodwill ambassadors of health care
Kaleida Health’s Patient Access staffers at admissions and registration are often the first point of contact for patients and visitors entering the Kaleida Health system, and those first impressions are important.
“Our teams work very hard each and every day to ensure our patients and families are provided excellent customer service,” said Patient Access Director Michelle Dulski. “They make sure to listen to the patient and answer any questions they may have, without causing delay to their care. They are also one of the first people the nursing staff will reach out to assist with any system issues they may have.”
It’s their responsibility to greet and register patients for all services provided in the hospitals, from ED visits to outpatient services, from labor and delivery to direct admits, to inpatient and ambulatory surgery cases. In addition to having excellent people skills, the staff need to be familiar with the policies, procedures and guidelines of the various insurance companies in order to ensure proper billing and collection of co-payments.
Patient Access Week was established in 1982 to celebrate the contributions of people in the Patient Access profession. The date marks the anniversary of the founding of the National Association of Healthcare Access Management (NAHAM), a national professional organization dedicated to promoting excellence within the field.
Photos above: MFSH and DMP Patient Access team members
BGMC/GVI patient access team members
OCH Patient Access team members