MyChart at Kaleida Health
MyChart is the secure patient portal that helps you stay informed, prepared and connected to your care at Kaleida Health. From scheduling appointments and messaging your care team to reviewing test results and managing medications, MyChart brings your health care together in one convenient place — on your phone, tablet or computer.
Whether you’re new to Kaleida Health or have been receiving care with us for years, MyChart makes it easier to manage your care, stay organized and take an active role in your health.
At Kaleida, health lives here — and now, it’s always within reach.
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Why use MyChart?
Manage your care on your schedule
Skip the phone calls and take control of your appointments.
With MyChart you can:
Schedule certain appointments instantly online
Request visits with preferred dates and times
Join a wait list for earlier openings
Cancel appointments within the allowed time frame
Favorite appointment types for faster scheduling in the future
Pay your bill
You can also complete eCheck-In before your visit, update your information and review medications, health issues, allergies, and questionnaires so your care team is ready when you arrive.
Access your health information anytime
MyChart brings your medical record together in one place so you can easily stay informed about your health.
Through MyChart you can view:
Test results
Medications and instructions
Allergies and immunizations
Health conditions and diagnoses
Preventive care reminders
After Visit Summaries
Provider notes when available
You can also download or print select records for your personal files.
View test results and track your health
Many test results appear in MyChart as soon as they are available.
For each result you can:
Review reference ranges
Read provider comments
Track trends over time
Download a copy for your records
If your provider asks you to monitor your health between visits, you can enter readings such as blood pressure, glucose or weight directly into MyChart. Your care team can review these readings to support your care.
Manage medications and prescription refills
MyChart makes it easy to stay on top of medications.
You can:
View current prescriptions and instructions
Learn about precautions and possible side effects
Request prescription refills
Track refill status
Report medications you are no longer taking
Add medications for provider review
If a refill requires additional steps, MyChart will notify you and guide you through the next steps.
Message your care team
Have a question after your visit? MyChart allows you to send secure, non-urgent messages directly to your care team.
You can use messaging to:
Ask follow-up questions
Clarify medication instructions
Get guidance on symptoms or next steps
You will receive a notification when your care team responds.
Attend virtual visits from home
MyChart makes it easy to connect with a Kaleida Health provider from wherever you are.
Through MyChart you may be able to:
Schedule a video visit
Check your symptoms and get care quickly by joining an on-demand virtual visit when available
Invite a family member or caregiver to participate
Video visits can take place on your computer, smartphone or tablet.
Stay organized and informed
MyChart helps you prepare for appointments and stay on track with your care.
Before your visit you can:
Complete questionnaires or forms
Update insurance and demographic information
Review medications and allergies
Pay visit balances if applicable
After your visit you can review:
Your After Visit Summary
Follow-up instructions
Prescriptions and care recommendations
Provider notes when shared
You can also choose how you receive notifications for messages, test results, appointments, prescriptions and billing statements.
Coordinate care for loved ones
MyChart makes it easier to manage health care for family members.
With approved proxy access, caregivers can:
Schedule appointments
View test results and immunizations
Message providers
Review important health information
You can switch between family member accounts from a single login, helping families stay organized and informed.
Designed Around You
At Kaleida Health, our care is centered on our patients and their families. MyChart extends that commitment beyond the hospital or clinic by giving you tools that support healthier decisions every day.
You can also use MyChart to:
View and download visit summaries
Share records securely with another provider
Link accounts from other organizations that use MyChart
View billing statements and make payments
Update insurance information and enroll in paperless billing
Whether you’re managing a long-term condition or simply staying proactive about wellness, MyChart helps you stay connected to the care you trust at Kaleida Health.
Getting Started
Access MyChart
You can access MyChart:
On a computer by visiting the Kaleida Health MyChart website
On a mobile device by downloading the MyChart app from the Apple App Store or Google Play
After downloading the app:
Open the app.
Search for Kaleida Health.
Log in or select Sign Up to create an account.
If you receive care at more than one organization that uses MyChart, you can securely switch between organizations within the app.
Sign up for MyChart
You can sign up in several ways:
Receive an activation code during a visit
Receive a link for sign up by email or text message
Use online self-sign up to verify your identity and create an account
To activate your account:
Verify your identity.
Enter your activation code.
Create a username and password.
Select your notification preferences.
If you forget your username or password, use the “Forgot” links on the login page. After multiple unsuccessful attempts, you may be directed to contact MyChart support.
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Share Access with Family or Caregivers
MyChart allows you to safely share access with trusted individuals who help manage your health care.
With proxy access, caregivers can:
Help schedule appointments
View health information
Communicate with care teams
Support ongoing care coordination
Access levels can be adjusted or removed at any time through the MyChart Sharing Hub.
FAQs
Can patients see their providers’ notes in MyChart?
Progress notes are shared by default with patients. Clinicians may choose to manually share additional types of notes.
Can a patient see their diagnoses in MyChart?
Yes. Diagnoses are shared with patients unless they are manually unshared by a clinician.
Are test results visible to patients?
All test results are released to MyChart.
When are results released?
Normal labs are released immediately.
Sensitive results, pathology, genetics, cytology and advanced imaging are released within three days.
Are medications visible in MyChart?
All medications on a patient’s medication list are visible.
What types of visits can be scheduled through MyChart?
Patients and proxies may schedule visits including:
New patient visits
Follow-up appointments and new problem visits
Physical exams
Prenatal visits
New gynecological visits
Certain radiology and cardiology procedures
What can parents or guardians see with proxy access?
Proxies have full access to a child’s chart until the child turns 13 years old. After that, limited access remains for insurance coverage, payments, demographic updates, document signing and planning information.
Is MyChart available in other languages?
MyChart is available in English and Spanish. Most navigation and system text is translated, though clinical messaging remains in English.
Log in to get started
Take the next step toward simpler, more connected health care.
Log in to MyChart to manage your care — or sign up today to get started.